FAQ's

Here we'll answer all of your most frequently asked questions. If you can't find an answer to your question please contact us.

What if I have an issue with my purchase?

FIRST STEP – Call Swift Access Ltd and Ironhawk Equipment with details of your issue. We pride ourselves on customer service and the quality of the products we stock.

If you are unable to call please email us service@ironhawk.co.nz and the team will get straight onto your problem. Please have details of your purchase handy – the actual purchase date plus the original invoice number will suffice.

SECOND STEP – If we cannot fix the problem over the phone we will need the unit returned to one of our workshops and we will either repair or replace the unit depending on the warranty assessment free of charge. But please note it is the buyer’s responsibility to get the unit back to our workshop for a warranty inspection.

We will stay in touch throughout the process to ensure you know what’s happening.